School Terms & Conditions

Welcome to SN Mandarin! We are excited to support you on your journey to achieving your Chinese learning goals. We believe that your dedication, combined with our comprehensive services, will help you reach new heights in mastering this fascinating language.

Please carefully review the following Terms & Conditions. After completing your registration and payment, please sign and return the document to confirm your understanding and agreement.

欢迎加入我们，开启您的汉语学习之旅！请认真阅读以下规范，并签字确认。

Documentation Requirements

Please provide the necessary information the school requires, including contact details, a valid passport, visa, and medical report. Make the necessary payments as specified in the contract, where detailed fees and services are listed. Failure to provide complete documentation or make timely payments may result in services being suspended or withheld.

请按照学校要求提供联系方式、护照、签证、体检报告等必要信息，并按时支付合同中列明的费用。如不能按时提供文件或付款，可能会导致相关服务中断或暂停。

Class and Group Size

Each lesson, whether group or private, is 45 minutes long.
Small group classes have a minimum of 3 students and a maximum of 10 students.
If there are fewer than 3 students, class hours will be shortened by one-third, but the overall course progress and objectives will be maintained.
If an 11th or additional students wish to join, the school must obtain the consent of all current students and a 5% refund of the tuition fee will be given to each student after the new student(s) successfully join.

每节课时长为45分钟，小班课的学生人数为3-10人。若学生人数少于3人，课时将缩短三分之一，但整体课程进度和目标不会改变。如有第11名或更多学生希望加入，需征得所有学员的同意，并在新学员顺利加入后，为每位学员退还5%的已付学费。

Holidays and Attendance

Classes will follow official Chinese holiday schedules. The school reserves the right to adjust class times to accommodate changes in holiday schedules or other needs. Classes missed due to personal reasons, such as arriving late, leaving early, or absence will be considered absences. These classes will not be made up, and absences without a written notice to the school may impact your attendance record, potentially affecting course completion or student visa renewal. Therefore, please inform the school in advance and make an effort to keep up with the class progress.

我们将按照中国法定节假日安排放假，并保留根据实际情况调整课程安排的权利。因个人原因缺席、迟到、早退的课程将视为缺课，不予补课。未提前请假的缺课将影响出勤率，并可能影响课程完成和签证续期。因此，请务必提前告知学校，并尽量跟上课程进度。

Schedule, Adjustment, and Cancellation

All course schedules listed on the website or pricing sheets are samples. The final course schedule will be confirmed one month before the class starts, based on enrollment and teaching arrangements.

For Group Classes: If you wish to make changes to your course arrangements after the class has started, a written notice must be submitted within two weeks. Changes will only be made if feasible and will not be available beyond two weeks after the course start date.
For Private Lessons: Both teachers and students must notify each other at least 24 hours in advance if a class needs to be canceled or rescheduled. Otherwise, the student will be required to sign the class record as completed, or the teacher must provide a make-up class free of charge if the cancellation was initiated by the teacher with less than 24 hours notice.

网站和价格表上的课程时间表仅供参考。最终时间安排将根据报名情况和教学计划在开课前一个月确定。

对于班课：若开课后需更改课程安排，请于开课两周内提交书面申请，更改仅在可行时生效，开课两周后不再接受调课申请。
对于私课：若因个人原因需取消或调整课程，师生双方需提前24小时通知对方。未按时通知的，学生需补签临时取消的课程记录，视为已上课处理；老师如因个人原因未提前24小时通知取消课程，需无偿补课。

Cancellation and Refund Policy

All courses must be completed within the agreed timeframe from the start date. If not, the remaining lessons will be deemed forfeited with no lesson transfer or refund available. The down payment is non-refundable in cases of cancellation or failure to complete the course within the timeframe.

Within Two Weeks of Course Start: Tuition will be refunded minus the cost of classes already taken.
After Two Weeks of Course Start: Tuition for classes taken up to the cancellation date will be deducted, and 20% of the remaining tuition fee will be charged as a cancellation fee.

For more detailed information, please refer to the Course Cancellation and Refund Policy. The registration fee is non-refundable.

学生需在约定时间内完成课程，否则将视为放弃剩余课程，无任何课程转换或退款。若取消或未能按时完成课程，定金不予退还。

开课两周内取消：扣除已上课时费后退还学费。
开课两周后取消：扣除已上课时费后，未上课时费用的20%将作为取消费用扣除。

Final Note

We wish you a happy, enjoyable, and successful Chinese learning journey!
All rights and obligations are clearly stated above. Any verbal agreements or promises made by the staff are considered invalid and unenforceable. SN Mandarin reserves the right to interpret and explain the aforementioned terms and conditions.

最后，祝您学习愉快！
所有权利和义务已在上述条款中明确说明。任何工作人员口头承诺均无效。SN Mandarin保留对上述条款进行解释的权利。